Terms, Conditions & Cancellations

 

General:  All clients must complete a consultation at the start of each session.  GP/Consultant permission may be required before treatments can be provided.

 

Payment:  Full payment must be made on the day of the treatment … cash, debit/credit card and BACS payments are all accepted.

 

Inappropriate Behaviour:  Peak Holistic Massage Therapy has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.

 

Young Clients:  Clients under the age of 18 must be accompanied by an adult.  The adult must give permission for the treatment to be performed.  The adult must co-sign the client’s consultation form.  The adult must be present in the room throughout the treatment.

 

Cancellation Policy:  A booking is confirmed once Peak Holistic Massage Therapy and the client have both agreed a date, time and duration for a treatment.  If a session is cancelled more than 24 hours before a treatment, the client will not be charged.  If a session is cancelled within 24 hours of the treatment, they will be expected to pay the cost of the session.  The cancellation fee must be paid within 7 days of the cancellation.  Peak Holistic Massage Therapy has the right to cancel a treatment by giving 24 hours notice

 

Consent:   By filling in any of the forms on this website, you are giving your consent for Peak Holistic Massage Therapy to hold your personal information. The information which you supply on the forms will be held together with any clinical records or purchasing information, as applicable. I use your information to give you the best possible service and for insurance purposes.


Email marketing:   With your permission, Peak Holistic Massage Therapy will send you emails about our products, our practice, special offers, handy tips and other updates. You will need to positively opt in either online or on your initial consultation form to receive these updates. You can unsubscribe at any time by emailing peakholistic@gmail.com or writing to Lawn House, Stanton in Peak, DE4 2LX.

 

Links:   When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Storing your information:   Your information is stored both on an encrypted computer and in a locked filing cabinet.

 

Retaining your information:   You have the right to ask us to destroy your records at any time if you wish to terminate our working relationship. Otherwise, adults’ records are retained for eight years following our last date of contact. Children’s records are retained until their 25th or 26th birthday, depending on the exact age of the child when their treatment ended.

 

Accessing your information:   Your records are accessed by Peak Holistic Massage Therapy, either for clinical or retail purposes. You have the right to request a copy of your records at any time. These will be sent by email, in a pdf document attachment.

 

Sharing your information:   Your information will be kept strictly confidential unless there are legal grounds for me to disclose something which you have told me to a third party.  We shall always inform you if it is felt that disclosure is necessary and seek your permission and co-operation first.

 

Complaints:  If, for any reason, you are unhappy with how Peak Holistic Massage Therapy  are handling your data, please raise your concerns with us first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

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